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Can’t Go It Alone?

stakeholders

Consider this. Changes don’t occur in a vacuum. To be successful, you must involve the right people at the right time. Follow these steps to identify and engage the right stakeholders.

1. Identify Project Stakeholders

Stakeholders are your key customers and suppliers. This can include:

Aanyone who relies on the output of what’s being changed Anyone whose support or lack of support contributes to the success or failure of the change The people responsible for completing the work

Depending on the project scope, the stakeholders can cross multiple organizational levels.

2. Assign Stakeholders to a Group

Next, segment yours stakeholders into five groups: responsible, helps, permits, questions, and unaware. Here’s what those groups names really mean:

Responsible: Must have involvement to be successful Helps: Needs role-based assistance Permits: Doesn’t help or hinder the change Questions: Questions, has reservations, or actively resists the change Unware: Unaware of the change effort 3. Determine Action Steps

Finally, once a stakeholder has been assigned to a group, determine the necessary actions steps as follows:

Is it okay if the stakeholder stays in the assigned group, or is movement to a new group required? For example, a stakeholder moves from Unaware to Helps or from Questions to Permits. If movement is required, what actions steps need to be taken to achieve the desiredmovement?

Remember, not all stakeholders are created equally, so focus your efforts on the stakeholderswho will have the most influence

Stakeholders are an important component of every project. Determining how and with whom to devote your time and attention can be invaluable.

About the Author

Heather Segelke is highly skilled in organization change management. She co-founded 6th Level Consulting Group and is currently a Managing Partner.

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